Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference
More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...
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Fabricio Daniele
Aug 194 min read
Best Practices for Managing Food Waste in Hotels and Workplaces
Food waste is a significant global issue with both economic and environmental consequences. Each year, an estimated 1.3 billion tons of...
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Fabricio Daniele
Aug 104 min read
Revolutionising Hotel and Facilities Management with AI
Cutting-Edge Applications of ChatGPT-4.0 As the hospitality industry continues to evolve, the integration of advanced AI tools is...
22 views0 comments
Fabricio Daniele
Jul 127 min read
Service is Not About You, But Who You Serve
In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...
9 views0 comments
Fabricio Daniele
Jun 245 min read
From Hoodies to Suits: enhancing customer service through dress code alignment
In the professional corporate world, customer service interactions can range from addressing the needs of a C-suite executive in a...
17 views0 comments
Fabricio Daniele
Jun 174 min read
Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities
Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...
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Fabricio Daniele
May 313 min read
Are You Adding Unreasonable Value in Your Professional Services?
In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...
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Fabricio Daniele
Apr 274 min read
Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry
When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
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Fabricio Daniele
Mar 203 min read
Welcome to the office resort: how Hotelification is redefining workspaces
In the wake of the Covid-19 pandemic, businesses worldwide have been compelled to reimagine the traditional office space. As remote work...
26 views0 comments
Fabricio Daniele
Jan 266 min read
Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team
In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...
25 views0 comments
Fabricio Daniele
Dec 13, 20233 min read
Dealing with Email Silence: Strategies for When People Ignore Your Messages
Communication is a vital aspect of personal and professional relationships, and email is a common medium for exchanging information....
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Fabricio Daniele
Nov 19, 20233 min read
Most common issues faced by service contractors in contracts
Service contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...
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Fabricio Daniele
Nov 5, 202312 min read
The Revolutionary 10 Principles of Servant Leadership
Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...
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Fabricio Daniele
Sep 17, 20234 min read
Embracing the Future: 5 Emerging Customer Service Trends for 2024 and Beyond
The field of customer service and support is constantly evolving, so leaders must stay on top of the changes to ensure their companies...
74 views0 comments
Fabricio Daniele
Sep 2, 20234 min read
Top 20 Benefits of a Creating a Positive Service Culture
Service culture refers to the set of values, beliefs, and practices that guide an organisation's interactions with its customers. It...
53 views0 comments
Fabricio Daniele
Aug 24, 20232 min read
Best Way to Unlock Efficiency and Collaboration
Are you tired of juggling endless spreadsheets, drowning in emails, and struggling to keep your customer service processes in check? It's...
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Fabricio Daniele
Aug 21, 20234 min read
Measuring and Prioritising Customer Satisfaction: Proven Strategies for Success
In the fiercely competitive service industry, customer satisfaction is the golden ticket to success. Happy customers not only become...
30 views0 comments
Fabricio Daniele
Aug 12, 20232 min read
Revolutionise Your Customer Service Training: Unleash the Power of AI Video Creation
In the dynamic world of customer service, where staying ahead of the curve is crucial, one challenge remains persistent: crafting...
28 views0 comments
Fabricio Daniele
Apr 23, 20237 min read
Addictions You Must Break to Become Your Best Self
We all have vices that we cling to, habits that we know deep down are bad for us but just can't seem to shake. Whether it's scrolling...
33 views0 comments
Fabricio Daniele
Apr 17, 20237 min read
Top 10 job skills to survive in the near future
The job market is constantly evolving, and it's essential to have the right skills to stay relevant in the near future. As we move...
30 views0 comments
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