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Revolutionise Your Customer Service Training: Unleash the Power of AI Video Creation
In the dynamic world of customer service, where staying ahead of the curve is crucial, one challenge remains persistent: crafting...
Addictions You Must Break to Become Your Best Self
We all have vices that we cling to, habits that we know deep down are bad for us but just can't seem to shake. Whether it's scrolling...
Top 10 job skills to survive in the near future
The job market is constantly evolving, and it's essential to have the right skills to stay relevant in the near future. As we move...
The Top 10 Customer Service Fails: How to Avoid Them and Keep Your Customers Happy
Are you tired of being put on hold for hours on end, dealing with rude and unresponsive customer service representatives, or receiving...
Best reads
If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...
Customer Service in the Age of Social Media: Best Practices for Responding to Customers Online
In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...
Stability Attributions: The Silent Killer of Customer Loyalty
Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...
Ten legends in the customer service industry and their unique initiatives
Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...
Innovative Solutions for Common Complaints in a Corporate Reception
As the first point of contact for visitors and guests, the reception area in a corporate setting is an important aspect of creating a...
Turning Complaints into Opportunities: The Power of Customer Service in the Legal Industry
Discover how top corporate legal firms are transforming customer complaints into loyal clients and increased profits through innovative...
Critical Thinking: The Key to Exceptional Customer Service
In today's fast-paced business world, customer service has become a crucial part of a company's success. With the rise of technology and...
Mistakes of Customer Service Automation
Increased expectations put a great burden on support teams and can prompt a decrease in customer satisfaction. 77% of customers admit...
Why Customer Service is Important: Essential Facts to Know
When you have a small budget for your business, there are probably several high-priority teams to consider when allocating funds. Your...
Developing Essential Customer Service Skills
It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...
How to Write Effective Emails
Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...
Best tips for handling complaints
Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...
An outstanding Receptionist
Most of us have experienced interactions with Receptionists, perhaps in a bank, hospital, clinic, hotel, restaurant, salon, spa,...
5 Ways to Control Your Emotions During Negotiations
Even the most talented negotiators struggle with their emotions from time to time. At the end of the day, emotions are one thing we can’t...
Want to Reach an Overwhelming Goal?
Here's how to successfully adopt new behaviours -- and make sure they stick. When running any kind of coaching or consulting program,...
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