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The Art of Inspiring Excellence
In the service industry, leadership is not just a position—it’s a performance. Just as a seamless guest experience requires careful...
Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team
In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...
Why working for yourself while employed is the key to personal mastery
These days, the concept of working for yourself has taken on a new dimension. Traditionally, being employed by a company meant dedicating...
The Revolutionary 10 Principles of Servant Leadership
Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...
Leadership vs Management: Striking the Perfect Balance
Welcome, readers, to a discussion that delves deep into the realms of leadership and management. Today, where organisations strive for...
Best Ways to Stop Procrastinating and Get More Done in Less Time
Are you tired of always putting off tasks until the last minute and feeling overwhelmed by your to-do list? Do you want to take control...
Top 10 job skills to survive in the near future
The job market is constantly evolving, and it's essential to have the right skills to stay relevant in the near future. As we move...
Must-Read Books on Leadership to Take Your Career to the Next Level
Throughout the course of human civilisation, many of our greatest leaders have imparted their wisdom through written works. Whether it’s...
Best reads
If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...
Rejection Resilience: How to Handle Rejection with Grace and Grow Stronger
In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....
Overcoming Perfectionism: Breaking Free from Paralysis
Break free from the shackles of perfectionism and unleash your potential, embrace your imperfections and reach new heights. Perfectionism...
Critical Thinking: The Key to Exceptional Customer Service
In today's fast-paced business world, customer service has become a crucial part of a company's success. With the rise of technology and...
The Power of Human Connection: Why a Career in Customer Service is More Important Than Ever
Unlock the power of human connection and build a fulfilling career in customer service - Learn about the benefits and opportunities in...
Mastering the art of Self-Discipline
Discipline is an important quality that helps us to achieve our goals and live a productive and successful life. It involves self-control...
Developing Essential Customer Service Skills
It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...
How to Write Effective Emails
Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...
Receptionists: must have skills to have for the perfect job
Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...
When Is the Right Time To Start a Small Business?
Knowing your target market and being financially ready are key Starting a business is never easy. You’ll need to decide on your service...
Tips To Make Tough Decisions in Life
You make decisions every day, from what you’ll eat for lunch to the route you’ll drive through on your way to work. But when you consider...
How To Make Your Current Job Your Dream Job
I’ve often observed how some people view work as a means to an end. For some, it’s a burden they can’t wait to shed. While others enjoy...
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