Customer Centricity

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Beyond Scripts: The Power of Empowered Customer Service

In any business, every team plays a crucial role in driving success, but customer service teams hold a unique position. As the primary...

170,000 Drink Choices: Why Starbucks Needs to Simplify

Starbucks is famously the land of endless customisation. According to the coffee giant, there are over 170,000 possible drink...

Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference

More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...

The Difference Between "Forgive Me" and "Forgive Them" in Customer Service

Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...

Service is Not About You, But Who You Serve

In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...

From Hoodies to Suits: enhancing customer service through dress code alignment

In the professional corporate world, customer service interactions can range from addressing the needs of a C-suite executive in a...

Are You Adding Unreasonable Value in Your Professional Services?

In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...

Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry

When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...

Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team

In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...

Most common issues faced by service contractors in contracts

Service contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...

Introducing the Ai pin: Humane's revolutionary wearable device

Humane has officially revealed the Ai Pin, a small device that attaches to its wearer’s lapel and collects data via an on-board camera....

Embracing the Future: 5 Emerging Customer Service Trends for 2024 and Beyond

The field of customer service and support is constantly evolving, so leaders must stay on top of the changes to ensure their companies...

Top 20 Benefits of a Creating a Positive Service Culture

Service culture refers to the set of values, beliefs, and practices that guide an organisation's interactions with its customers. It...

Ten legends in the customer service industry and their unique initiatives

Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...