Customer Experience

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Redefining Customer Service: The Case for a Radical Shift in Thinking, Acting, and Reacting

In the client-service industry, staff are often depicted as the modern-day Samaritans, patient, accommodating, and infinitely polite. But...

Beyond Scripts: The Power of Empowered Customer Service

In any business, every team plays a crucial role in driving success, but customer service teams hold a unique position. As the primary...

170,000 Drink Choices: Why Starbucks Needs to Simplify

Starbucks is famously the land of endless customisation. According to the coffee giant, there are over 170,000 possible drink...

Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference

More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...

The Difference Between "Forgive Me" and "Forgive Them" in Customer Service

Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...

Revolutionising Hotel and Facilities Management with AI

Cutting-Edge Applications of ChatGPT-4.0 As the hospitality industry continues to evolve, the integration of advanced AI tools is...

Service is Not About You, But Who You Serve

In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...

From Hoodies to Suits: enhancing customer service through dress code alignment

In the professional corporate world, customer service interactions can range from addressing the needs of a C-suite executive in a...

Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities

Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...

Are You Adding Unreasonable Value in Your Professional Services?

In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...

Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry

When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...

Welcome to the office resort: how Hotelification is redefining workspaces

In the wake of the Covid-19 pandemic, businesses worldwide have been compelled to reimagine the traditional office space. As remote work...

Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team

In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...

Most common issues faced by service contractors in contracts

Service contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...

Introducing the Ai pin: Humane's revolutionary wearable device

Humane has officially revealed the Ai Pin, a small device that attaches to its wearer’s lapel and collects data via an on-board camera....

The Revolutionary 10 Principles of Servant Leadership

Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...

Embracing the Future: 5 Emerging Customer Service Trends for 2024 and Beyond

The field of customer service and support is constantly evolving, so leaders must stay on top of the changes to ensure their companies...

Top 20 Benefits of a Creating a Positive Service Culture

Service culture refers to the set of values, beliefs, and practices that guide an organisation's interactions with its customers. It...

Best Way to Unlock Efficiency and Collaboration

Are you tired of juggling endless spreadsheets, drowning in emails, and struggling to keep your customer service processes in check? It's...

Measuring and Prioritising Customer Satisfaction: Proven Strategies for Success

In the fiercely competitive service industry, customer satisfaction is the golden ticket to success. Happy customers not only become...