Facilities Management

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Beyond Scripts: The Power of Empowered Customer Service

In any business, every team plays a crucial role in driving success, but customer service teams hold a unique position. As the primary...

Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference

More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...

The Difference Between "Forgive Me" and "Forgive Them" in Customer Service

Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...

Best Practices for Managing Food Waste in Hotels and Workplaces

Food waste is a significant global issue with both economic and environmental consequences. Each year, an estimated 1.3 billion tons of...

Revolutionising Hotel and Facilities Management with AI

Cutting-Edge Applications of ChatGPT-4.0 As the hospitality industry continues to evolve, the integration of advanced AI tools is...

Service is Not About You, But Who You Serve

In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...

Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities

Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...

Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry

When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...

Welcome to the office resort: how Hotelification is redefining workspaces

In the wake of the Covid-19 pandemic, businesses worldwide have been compelled to reimagine the traditional office space. As remote work...

Most common issues faced by service contractors in contracts

Service contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...

Introducing the Ai pin: Humane's revolutionary wearable device

Humane has officially revealed the Ai Pin, a small device that attaches to its wearer’s lapel and collects data via an on-board camera....