170,000 Drink Choices: Why Starbucks Needs to Simplify
Starbucks is famously the land of endless customisation. According to the coffee giant, there are over 170,000 possible drink...
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Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference
More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...
The Difference Between "Forgive Me" and "Forgive Them" in Customer Service
Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...
Best Practices for Managing Food Waste in Hotels and Workplaces
Food waste is a significant global issue with both economic and environmental consequences. Each year, an estimated 1.3 billion tons of...
Revolutionising Hotel and Facilities Management with AI
Cutting-Edge Applications of ChatGPT-4.0 As the hospitality industry continues to evolve, the integration of advanced AI tools is...
Service is Not About You, But Who You Serve
In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...
Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities
Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...
Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry
When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
Welcome to the office resort: how Hotelification is redefining workspaces
In the wake of the Covid-19 pandemic, businesses worldwide have been compelled to reimagine the traditional office space. As remote work...
Introducing the Ai pin: Humane's revolutionary wearable device
Humane has officially revealed the Ai Pin, a small device that attaches to its wearer’s lapel and collects data via an on-board camera....
Rude but Delicious: Exploring the Trend of Intentionally Bad Service in Restaurants
From crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...
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