Leadership

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Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities

Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...

The Revolutionary 10 Principles of Servant Leadership

Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...

Leadership vs Management: Striking the Perfect Balance

Welcome, readers, to a discussion that delves deep into the realms of leadership and management. Today, where organisations strive for...

Must-Read Books on Leadership to Take Your Career to the Next Level

Throughout the course of human civilisation, many of our greatest leaders have imparted their wisdom through written works. Whether it’s...

Best reads

If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...

Customer Service in the Age of Social Media: Best Practices for Responding to Customers Online

In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...

Rejection Resilience: How to Handle Rejection with Grace and Grow Stronger

In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....

Turning Complaints into Opportunities: The Power of Customer Service in the Legal Industry

Discover how top corporate legal firms are transforming customer complaints into loyal clients and increased profits through innovative...

Developing Essential Customer Service Skills

It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...

How to Write Effective Emails

Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...