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The Art of Inspiring Excellence
In the service industry, leadership is not just a position—it’s a performance. Just as a seamless guest experience requires careful...
Redefining Customer Service: The Case for a Radical Shift in Thinking, Acting, and Reacting
In the client-service industry, staff are often depicted as the modern-day Samaritans, patient, accommodating, and infinitely polite. But...
Best Practices for Managing Food Waste in Hotels and Workplaces
Food waste is a significant global issue with both economic and environmental consequences. Each year, an estimated 1.3 billion tons of...
Service is Not About You, But Who You Serve
In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...
From Hoodies to Suits: enhancing customer service through dress code alignment
In the professional corporate world, customer service interactions can range from addressing the needs of a C-suite executive in a...
Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities
Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...
Are You Adding Unreasonable Value in Your Professional Services?
In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...
Most common issues faced by service contractors in contracts
Service contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...
The Revolutionary 10 Principles of Servant Leadership
Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...
Embracing the Future: 5 Emerging Customer Service Trends for 2024 and Beyond
The field of customer service and support is constantly evolving, so leaders must stay on top of the changes to ensure their companies...
Top 20 Benefits of a Creating a Positive Service Culture
Service culture refers to the set of values, beliefs, and practices that guide an organisation's interactions with its customers. It...
Best Way to Unlock Efficiency and Collaboration
Are you tired of juggling endless spreadsheets, drowning in emails, and struggling to keep your customer service processes in check? It's...
Leadership vs Management: Striking the Perfect Balance
Welcome, readers, to a discussion that delves deep into the realms of leadership and management. Today, where organisations strive for...
Must-Read Books on Leadership to Take Your Career to the Next Level
Throughout the course of human civilisation, many of our greatest leaders have imparted their wisdom through written works. Whether it’s...
Best reads
If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...
Customer Service in the Age of Social Media: Best Practices for Responding to Customers Online
In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...
Rejection Resilience: How to Handle Rejection with Grace and Grow Stronger
In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....
Stability Attributions: The Silent Killer of Customer Loyalty
Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...
Ten legends in the customer service industry and their unique initiatives
Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...
Turning Complaints into Opportunities: The Power of Customer Service in the Legal Industry
Discover how top corporate legal firms are transforming customer complaints into loyal clients and increased profits through innovative...
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