Management 2/2

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Why Customer Service is Important: Essential Facts to Know

When you have a small budget for your business, there are probably several high-priority teams to consider when allocating funds. Your...

AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good

Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...

Developing Essential Customer Service Skills

It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...

How to Write Effective Emails

Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...

Best tips for handling complaints

Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...

An outstanding Receptionist

Most of us have experienced interactions with Receptionists, perhaps in a bank, hospital, clinic, hotel, restaurant, salon, spa,...