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AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...
Developing Essential Customer Service Skills
It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...
How to Write Effective Emails
Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...
The power of "good-bye" in customer services
When dealing with customers, clients, guests or prospects, we are usually presented with an extra opportunity to create a lasting...
Receptionists: must have skills to have for the perfect job
Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...
Best tips for handling complaints
Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...
An outstanding Receptionist
Most of us have experienced interactions with Receptionists, perhaps in a bank, hospital, clinic, hotel, restaurant, salon, spa,...
5 Ways to Control Your Emotions During Negotiations
Even the most talented negotiators struggle with their emotions from time to time. At the end of the day, emotions are one thing we can’t...
Losing Confidence in What You Do? Some Essential Steps to Regain it
Oh, those voices in our heads! You know the ones. They whisper words of judgment and doubt. They ask us, “Who do you think you are?” and...
Want to Reach an Overwhelming Goal?
Here's how to successfully adopt new behaviours -- and make sure they stick. When running any kind of coaching or consulting program,...
Great tips on How To Learn Faster And Smarter
Why Aren't You Learning Fast? Years of observing people at college and at work have led us to discover three specific reasons why many...
How to create a world of possibility
Creating a world of abundance isn’t about creating a world of luxury—it’s about creating a world of possibility. But how exactly do we...
Benefits of being grateful
When was the last time you felt grateful? I mean truly grateful for all you have: your health, loved ones, the Moonshots you’re pursuing,...
When Is the Right Time To Start a Small Business?
Knowing your target market and being financially ready are key Starting a business is never easy. You’ll need to decide on your service...
Powerful Traits Of People Who Inspire Others To Become Their Best
In my role as a professional writer, I hear from over 400 PR firms, celebrities, thought leaders, creatives, entrepreneurs and other...
Tips To Make Tough Decisions in Life
You make decisions every day, from what you’ll eat for lunch to the route you’ll drive through on your way to work. But when you consider...
How To Make Your Current Job Your Dream Job
I’ve often observed how some people view work as a means to an end. For some, it’s a burden they can’t wait to shed. While others enjoy...
Daily Hacks for Someone with Social Anxiety
I was officially diagnosed with social anxiety disorder when I was 24 years old. However, I’d been showing signs from a young age. The...
Simple Skills Anyone Can Learn to Improve Earning Potential
The wide variety of things people do to earn money might seem as radically different from each other as different colors in the rainbow,...
Ways to Improve Your Career Prospects and Reach Work-Related Goals
According to the Bureau of Labor Statistics, the average person spends 8.8 hours per day at work – that’s a little over 9,000 hours per...
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