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Redefining Customer Service: The Case for a Radical Shift in Thinking, Acting, and Reacting
In the client-service industry, staff are often depicted as the modern-day Samaritans, patient, accommodating, and infinitely polite. But...
Beyond Scripts: The Power of Empowered Customer Service
In any business, every team plays a crucial role in driving success, but customer service teams hold a unique position. As the primary...
Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference
More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...
The Difference Between "Forgive Me" and "Forgive Them" in Customer Service
Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...
Revolutionising Hotel and Facilities Management with AI
Cutting-Edge Applications of ChatGPT-4.0 As the hospitality industry continues to evolve, the integration of advanced AI tools is...
Service is Not About You, But Who You Serve
In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...
Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry
When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...
Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team
In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...
Ten legends in the customer service industry and their unique initiatives
Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...
Innovative Solutions for Common Complaints in a Corporate Reception
As the first point of contact for visitors and guests, the reception area in a corporate setting is an important aspect of creating a...
The Power of Human Connection: Why a Career in Customer Service is More Important Than Ever
Unlock the power of human connection and build a fulfilling career in customer service - Learn about the benefits and opportunities in...
AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...
The power of "good-bye" in customer services
When dealing with customers, clients, guests or prospects, we are usually presented with an extra opportunity to create a lasting...
Receptionists: must have skills to have for the perfect job
Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...
Best tips for handling complaints
Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...
An outstanding Receptionist
Most of us have experienced interactions with Receptionists, perhaps in a bank, hospital, clinic, hotel, restaurant, salon, spa,...
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