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Redefining Customer Service: The Case for a Radical Shift in Thinking, Acting, and Reacting

In the client-service industry, staff are often depicted as the modern-day Samaritans, patient, accommodating, and infinitely polite. But...

Beyond Scripts: The Power of Empowered Customer Service

In any business, every team plays a crucial role in driving success, but customer service teams hold a unique position. As the primary...

Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference

More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...

The Difference Between "Forgive Me" and "Forgive Them" in Customer Service

Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...

Service is Not About You, But Who You Serve

In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...

Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities

Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...

Are You Adding Unreasonable Value in Your Professional Services?

In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...

Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry

When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...

Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team

In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...

Learn and master anything : 7 Ingenious Techniques to Transform from Novice to Virtuoso

Embarking on a journey to master a new skill is akin to starting with a blank canvas; everyone begins with zero experience. The journey...

Dealing with Email Silence: Strategies for When People Ignore Your Messages

Communication is a vital aspect of personal and professional relationships, and email is a common medium for exchanging information....

Why working for yourself while employed is the key to personal mastery

These days, the concept of working for yourself has taken on a new dimension. Traditionally, being employed by a company meant dedicating...

The Revolutionary 10 Principles of Servant Leadership

Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...

Leadership vs Management: Striking the Perfect Balance

Welcome, readers, to a discussion that delves deep into the realms of leadership and management. Today, where organisations strive for...

Best Ways to Stop Procrastinating and Get More Done in Less Time

Are you tired of always putting off tasks until the last minute and feeling overwhelmed by your to-do list? Do you want to take control...

Addictions You Must Break to Become Your Best Self

We all have vices that we cling to, habits that we know deep down are bad for us but just can't seem to shake. Whether it's scrolling...

Top 10 job skills to survive in the near future

The job market is constantly evolving, and it's essential to have the right skills to stay relevant in the near future. As we move...

The Top 10 Customer Service Fails: How to Avoid Them and Keep Your Customers Happy

Are you tired of being put on hold for hours on end, dealing with rude and unresponsive customer service representatives, or receiving...

Must-Read Books on Leadership to Take Your Career to the Next Level

Throughout the course of human civilisation, many of our greatest leaders have imparted their wisdom through written works. Whether it’s...

Best reads

If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...