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Customer Service in the Age of Social Media: Best Practices for Responding to Customers Online
In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...
Rejection Resilience: How to Handle Rejection with Grace and Grow Stronger
In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....
Overcoming Perfectionism: Breaking Free from Paralysis
Break free from the shackles of perfectionism and unleash your potential, embrace your imperfections and reach new heights. Perfectionism...
Critical Thinking: The Key to Exceptional Customer Service
In today's fast-paced business world, customer service has become a crucial part of a company's success. With the rise of technology and...
Mastering the art of Self-Discipline
Discipline is an important quality that helps us to achieve our goals and live a productive and successful life. It involves self-control...
Why Customer Service is Important: Essential Facts to Know
When you have a small budget for your business, there are probably several high-priority teams to consider when allocating funds. Your...
Developing Essential Customer Service Skills
It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...
How to Write Effective Emails
Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...
The power of "good-bye" in customer services
When dealing with customers, clients, guests or prospects, we are usually presented with an extra opportunity to create a lasting...
Receptionists: must have skills to have for the perfect job
Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...
Best tips for handling complaints
Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...
5 Ways to Control Your Emotions During Negotiations
Even the most talented negotiators struggle with their emotions from time to time. At the end of the day, emotions are one thing we can’t...
Losing Confidence in What You Do? Some Essential Steps to Regain it
Oh, those voices in our heads! You know the ones. They whisper words of judgment and doubt. They ask us, “Who do you think you are?” and...
Want to Reach an Overwhelming Goal?
Here's how to successfully adopt new behaviours -- and make sure they stick. When running any kind of coaching or consulting program,...
Great tips on How To Learn Faster And Smarter
Why Aren't You Learning Fast? Years of observing people at college and at work have led us to discover three specific reasons why many...
How to create a world of possibility
Creating a world of abundance isn’t about creating a world of luxury—it’s about creating a world of possibility. But how exactly do we...
Benefits of being grateful
When was the last time you felt grateful? I mean truly grateful for all you have: your health, loved ones, the Moonshots you’re pursuing,...
When Is the Right Time To Start a Small Business?
Knowing your target market and being financially ready are key Starting a business is never easy. You’ll need to decide on your service...
How Effective Stress Control Can Boost Your Energy
Contrary to popular belief, effective stress control isn’t about eliminating adversity altogether. You and I both know that’s impossible....
Powerful Traits Of People Who Inspire Others To Become Their Best
In my role as a professional writer, I hear from over 400 PR firms, celebrities, thought leaders, creatives, entrepreneurs and other...
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