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Best Way to Unlock Efficiency and Collaboration
Are you tired of juggling endless spreadsheets, drowning in emails, and struggling to keep your customer service processes in check? It's...
Measuring and Prioritising Customer Satisfaction: Proven Strategies for Success
In the fiercely competitive service industry, customer satisfaction is the golden ticket to success. Happy customers not only become...
Elevate your writing with an ultimate Writing Assistant
Are you tired of rereading your emails, essays, or social media posts, only to spot glaring grammatical errors and spelling mistakes?...
Revolutionise Your Customer Service Training: Unleash the Power of AI Video Creation
In the dynamic world of customer service, where staying ahead of the curve is crucial, one challenge remains persistent: crafting...
Embracing Technological Transformation: Pioneering Innovation in Facilities and Hospitality
Recently, I had the privilege of presenting at a Forum for Facilities and Hospitality Managers, where I had the opportunity to engage...
The Rise of Brain Surveillance: Exploring the Potential and Pitfalls of Workplace Neurotech
The era of brain surveillance has arrived, thanks to advancements in neuroscience and artificial intelligence. Consumer neurotech...
Leadership vs Management: Striking the Perfect Balance
Welcome, readers, to a discussion that delves deep into the realms of leadership and management. Today, where organisations strive for...
Best Ways to Stop Procrastinating and Get More Done in Less Time
Are you tired of always putting off tasks until the last minute and feeling overwhelmed by your to-do list? Do you want to take control...
Addictions You Must Break to Become Your Best Self
We all have vices that we cling to, habits that we know deep down are bad for us but just can't seem to shake. Whether it's scrolling...
Top 10 job skills to survive in the near future
The job market is constantly evolving, and it's essential to have the right skills to stay relevant in the near future. As we move...
The Top 10 Customer Service Fails: How to Avoid Them and Keep Your Customers Happy
Are you tired of being put on hold for hours on end, dealing with rude and unresponsive customer service representatives, or receiving...
Must-Read Books on Leadership to Take Your Career to the Next Level
Throughout the course of human civilisation, many of our greatest leaders have imparted their wisdom through written works. Whether it’s...
Best reads
If you're looking for an inspiring and insightful read that will equip you with the skills to lead with creativity and passion, "The Ride...
The AI Revolution: New Tools and Technologies Changing the Game
From Adobe Firefly to Nvidia’s Foundation, Exciting Developments Making AI More Accessible and Powerful Than Ever Before The world of...
Customer Service in the Age of Social Media: Best Practices for Responding to Customers Online
In today's perplexing digital age, social media has burgeoned into an omnipresent aspect of our lives. With an significant number of...
Rejection Resilience: How to Handle Rejection with Grace and Grow Stronger
In this post, I share personal tips, real-life examples, and 10 must-read resources for building resilience in the face of rejection....
Mastering Self-Discipline: The Key to Unlocking Your Professional Potential
Discipline is an important quality that helps us to achieve our goals and live a productive and successful life. It involves self-control...
Rude but Delicious: Exploring the Trend of Intentionally Bad Service in Restaurants
From crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...
Stability Attributions: The Silent Killer of Customer Loyalty
Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...
Ten legends in the customer service industry and their unique initiatives
Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...
Overcoming Perfectionism: Breaking Free from Paralysis
Break free from the shackles of perfectionism and unleash your potential, embrace your imperfections and reach new heights. Perfectionism...
Innovative Solutions for Common Complaints in a Corporate Reception
As the first point of contact for visitors and guests, the reception area in a corporate setting is an important aspect of creating a...
Turning Complaints into Opportunities: The Power of Customer Service in the Legal Industry
Discover how top corporate legal firms are transforming customer complaints into loyal clients and increased profits through innovative...
Critical Thinking: The Key to Exceptional Customer Service
In today's fast-paced business world, customer service has become a crucial part of a company's success. With the rise of technology and...
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