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Recruiting the cream of the crop in the Customer Services industry
When it comes to customer service, having a team of top-notch employees can make or break a business. But how do you attract and retain...
The Power of Human Connection: Why a Career in Customer Service is More Important Than Ever
Unlock the power of human connection and build a fulfilling career in customer service - Learn about the benefits and opportunities in...
Mastering the art of Self-Discipline
Discipline is an important quality that helps us to achieve our goals and live a productive and successful life. It involves self-control...
Mistakes of Customer Service Automation
Increased expectations put a great burden on support teams and can prompt a decrease in customer satisfaction. 77% of customers admit...
Customer experience trends in 2023
We’ve all faced challenges, change, and uncertainty over the last few years and learned that customer experience is more important now...
Why Customer Service is Important: Essential Facts to Know
When you have a small budget for your business, there are probably several high-priority teams to consider when allocating funds. Your...
AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these are just a few industries altered...
Developing Essential Customer Service Skills
It doesn’t matter how great your product or service is: if your customer service is poor, people will complain about it, and you’ll lose...
How to Write Effective Emails
Over 300 billion emails are sent every day. That's 3.5 million emails sent per second. Personally, I receive hundreds per day—and...
The power of "good-bye" in customer services
When dealing with customers, clients, guests or prospects, we are usually presented with an extra opportunity to create a lasting...
Receptionists: must have skills to have for the perfect job
Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...
Best tips for handling complaints
Dealing with complaints can be draining but if we learnt how to handle them with quick, alert, sensible handling, they can be resolved...
An outstanding Receptionist
Most of us have experienced interactions with Receptionists, perhaps in a bank, hospital, clinic, hotel, restaurant, salon, spa,...
5 Ways to Control Your Emotions During Negotiations
Even the most talented negotiators struggle with their emotions from time to time. At the end of the day, emotions are one thing we can’t...
Losing Confidence in What You Do? Some Essential Steps to Regain it
Oh, those voices in our heads! You know the ones. They whisper words of judgment and doubt. They ask us, “Who do you think you are?” and...
Want to Reach an Overwhelming Goal?
Here's how to successfully adopt new behaviours -- and make sure they stick. When running any kind of coaching or consulting program,...
Great tips on How To Learn Faster And Smarter
Why Aren't You Learning Fast? Years of observing people at college and at work have led us to discover three specific reasons why many...
How to create a world of possibility
Creating a world of abundance isn’t about creating a world of luxury—it’s about creating a world of possibility. But how exactly do we...
Benefits of being grateful
When was the last time you felt grateful? I mean truly grateful for all you have: your health, loved ones, the Moonshots you’re pursuing,...
Paradromics: harness your brain's full power
Are you interested in connecting your brain to the cloud? I am. Imagine being able to “think and Google”… or control a robotic avatar...
Things you don't realize you are doing because of your depression
Do any of these speak to you? Most people imagine depression equals “really sad," and unless you've experienced depression yourself, you...
How to Make a Home Office in a Small Space – Design & Layout Ideas
More and more people are working from home on a regular basis. When transitioning to an at-home workspace, making do with a laptop in...
When Is the Right Time To Start a Small Business?
Knowing your target market and being financially ready are key Starting a business is never easy. You’ll need to decide on your service...
How Effective Stress Control Can Boost Your Energy
Contrary to popular belief, effective stress control isn’t about eliminating adversity altogether. You and I both know that’s impossible....
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