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Redefining Customer Service: The Case for a Radical Shift in Thinking, Acting, and Reacting

In the client-service industry, staff are often depicted as the modern-day Samaritans, patient, accommodating, and infinitely polite. But...

170,000 Drink Choices: Why Starbucks Needs to Simplify

Starbucks is famously the land of endless customisation. According to the coffee giant, there are over 170,000 possible drink...

Why Businesses Shouldn't Use "5-Star Service" as a Point of Reference

More than ever, delivering exceptional customer service is a hallmark of success. Companies often strive to exceed customer expectations,...

The Difference Between "Forgive Me" and "Forgive Them" in Customer Service

Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...

Best Practices for Managing Food Waste in Hotels and Workplaces

Food waste is a significant global issue with both economic and environmental consequences. Each year, an estimated 1.3 billion tons of...

Revolutionising Hotel and Facilities Management with AI

Cutting-Edge Applications of ChatGPT-4.0 As the hospitality industry continues to evolve, the integration of advanced AI tools is...

Service is Not About You, But Who You Serve

In an age where self-promotion and personal success are often glorified, the essence of service can sometimes be overshadowed by...

From Hoodies to Suits: enhancing customer service through dress code alignment

In the professional corporate world, customer service interactions can range from addressing the needs of a C-suite executive in a...

Leadership Ambitions vs. Customer Service Realities. How to best deal with dual priorities

Amid the frenetic pace of current business dynamics, a delicate dance unfolds daily between leadership and customer service. This...

Are You Adding Unreasonable Value in Your Professional Services?

In the modern competitive corporate landscape, providing merely adequate service is no longer sufficient. Companies are increasingly...

Embracing Omotenashi: Japanese Principle in the Hospitality and Corporate Services Industry

When it comes to global hospitality, one nation stands out for its distinctive approach to customer service: Japan. Rooted in...

Beyond Resumes: The Artful Science of Assembling a Top-Tier Customer Service Team

In the orchestration of exceptional customer service, there exists a symphony of skills, traits, and strategies that, when harmonised,...

Most common issues faced by service contractors in contracts

Service contractors may disappoint their clients for various reasons, and these issues can arise at different stages of the service...

Introducing the Ai pin: Humane's revolutionary wearable device

Humane has officially revealed the Ai Pin, a small device that attaches to its wearer’s lapel and collects data via an on-board camera....

The Revolutionary 10 Principles of Servant Leadership

Amidst the dynamic landscape of modern leadership, there exists a paradigm that transcends conventional methods, a philosophy that dares...

Top 20 Benefits of a Creating a Positive Service Culture

Service culture refers to the set of values, beliefs, and practices that guide an organisation's interactions with its customers. It...

Measuring and Prioritising Customer Satisfaction: Proven Strategies for Success

In the fiercely competitive service industry, customer satisfaction is the golden ticket to success. Happy customers not only become...

The Top 10 Customer Service Fails: How to Avoid Them and Keep Your Customers Happy

Are you tired of being put on hold for hours on end, dealing with rude and unresponsive customer service representatives, or receiving...

Stability Attributions: The Silent Killer of Customer Loyalty

Why One Bad Experience Can Be Enough to Drive Customers Away (And What You Can Do About It) Have you ever had a terrible experience with...

Ten legends in the customer service industry and their unique initiatives

Good customer service is an essential part of any successful business. It's what sets the best companies apart from their competitors and...