Fabricio DanieleAug 316 minThe Difference Between "Forgive Me" and "Forgive Them" in Customer ServiceCustomer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...
Fabricio DanieleFeb 24, 20233 minRude but Delicious: Exploring the Trend of Intentionally Bad Service in RestaurantsFrom crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...
Fabricio DanieleOct 3, 20224 minReceptionists: must have skills to have for the perfect jobReceptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...