Hospitality | revealinginsights

Let’s connect and learn through our stories

We’re excited to share our own experiences and insights with you

Your thoughts and comments are valuable to us, so please feel free to join the conversation and to like the posts.

The Difference Between "Forgive Me" and "Forgive Them" in Customer Service

Customer service is often the frontline of any business, playing a critical role in shaping the customer's perception of a company. When...

Rude but Delicious: Exploring the Trend of Intentionally Bad Service in Restaurants

From crab shacks to Karen's diner: why some diners crave the insulting treatment and others are saying "no thanks" Over the past few...

Receptionists: must have skills to have for the perfect job

Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies,...