Looking to switch to a career as a receptionist? Our comprehensive reception course has got you covered! With 10 modules covering everything from task management to communication skills, you'll be ready to excel in your new role in no time!
What You Will Learn
Students who complete this professional corporate receptionist course will gain the following skills:
How to appropriately meet and greet visitors with a welcoming smile and helpful attitude.
The importance of listening and interpersonal skills in being a great receptionist.
How to master speech and expression, including grammar, elocution, and voice inflection.
The benefits and importance of note-taking to improve workplace competency.
How to create a welcoming reception area using all senses.
The importance of being transparent and keeping waiting visitors informed of the process.
Balancing the role of phone call usher and bouncer as a receptionist.
Becoming an expert in the organisation to ensure a smooth running of operations.
Managing different personalities and behaviours of callers with professional tools and composure.
Making a lasting positive impression with a genuine farewell to visitors.
Benefits
This course on Professional Corporate Receptionist offers the following key benefits:
Accessible cost: the course is available at an affordable price
Vast experience of the course creator: the course is created by an experienced expert in the field, which ensures the quality of the content.
Easy to follow modules: designed to be easily followed from start to finish.
Self-paced learning: it allows students to work on each module at their own pace.
Remote learning: enables students to work from the comfort of their own home.
Career opportunities: completing the course provides students with the chance to work in a brand new industry.
Device compatibility: it can be accessed on many devices, making it easy and convenient to learn anytime and anywhere.
Learning Modules
Meeting & Greeting
How are your visitors greeted when they walk through your doors? With a welcoming smile and a friendly attitude? Or maybe nothing at all? Reception Skills are here to walk you through everything you need to do to impress any and all visitors.
Listening & Interpersonal Skills
Great receptionists require a lot more in their skill set than just technical skills.
Speech and Expression
Here is where we will look at a variety of important topics such as grammar, elocution, voice inflection, breathing and the tone and pitch of your voice. Mastering speech and expression will ensure you are grasping the very basics in reception or customer service. This module combines practical exercises enabling you to develop these key skills.
Note Taking
Noteworthy receptionists always take notes. Unless you can cram every detail of every message in your noggin, you'll find note-taking will make a notable improvement to your workplace competency.
Take a Look Around
When considering your reception area, use all of your senses – your visitor sure will. Making sure your reception area is welcoming sounds like common sense, but it can be less common than you think.
Spell It Out
S-P-E-L-L it out! Waiting visitors always prefer to know what's coming next. It's not a secret you want to impress them, so don't keep the process from them.
Handling Phone Calls
Receptionists have to deal with phone calls a lot. The very best of receptionists balance being both a phone call usher and bouncer at the same time.
Be The Expert
A receptionist's job is to ensure the overall smooth running of the organisation and the best way to do that is by making sure you are an expert on as much as possible.
Managing Behavior
Managing behaviours when on reception consists of when you are faced with various characteristics of the caller. A professional receptionist comes across various personalities. Having the professional tools to defuse a potential dispute or troubleshoot a problem, whilst maintaining your composure, will be noticed by all around you. This skill plays an important role in this profession.
Goodbye
So long, farewell, au revoir… saying goodbye is the last opportunity you'll have to make an immediate and lasting impression on your visitor. So don't kiss this golden opportunity goodbye, make the most of it!